MUELLER LOCAL D.B.A. MUELLER PUBLISHING, INC. TERMS AND CONDITIONS

1. This application will become a contract when signed by the advertiser and accepted by the publisher. This contract contains the entire agreement between the parties hereto for the forthcoming issue and subsequent issues and cannot be changed, altered or cancelled except by written agreement signed by all parties hereto. Neither party shall be bound by any oral agreement or special arrangements contrary to or in addition to the terms and conditions as stated herein or written hereon, and no agent or employee of publisher has the authority to vary any of the terms of this application.

2. The directory advertising specified on the face of this contract is for insertion in the directory issue as indicated and the advertiser agrees to pay the charges as indicated on the face of this contract, plus all state and local taxes attributable thereto. Advertiser also agrees to reimburse publisher for any expense incurred during the interim in the event of a cancellation.

3. Deposits made in accordance with this contract are refundable only at the discretion of the publisher. In the event the publisher agrees to cancel this contract, any payments or deposits made by advertiser may, at the discretion of publisher, be applied to commissions, typesetting and bookkeeping charges. No refunds will, however, be made unless and until all charges for commissions, typesetting, bookkeeping and any other charges incurred have been paid in full by the advertiser.

4. Publisher agrees to exercise reasonable care that the copy and listings are correctly printed in each directory issue. Proof of display space advertising copy will be shown to the advertiser only when the advertiser specifically requests in writing that proof be sent. If proof is mailed to an advertiser and said proof is not returned by advertiser within the time set forth on the proof sheet, it is mutually understood and agreed that said proof shall be assumed to be correct. It is further understood and agreed that advertising copy furnished must be acceptable to publisher, that publisher reserves the right at all times to reject any advertising matter which it deems objectionable, and that no specific position is guaranteed for advertising. Publisher reserves the right to change any classification headings that are shown on the face of this contract in order to maintain standardization of yellow page classifications that will best serve the purposes of the directory.

5. The firm name, address, and telephone number as shown on the face of this contract is the criteria for correctness in each directory as subscribed. Publisher is not responsible for telephone number changes made by any party. It is the responsibility of the advertiser to inform the publisher in writing of any change in address or telephone number sixty (60) days prior to any directory issue date.

6. The change in telephone number or address of a business or discontinuation of business after execution of the contract shall not be deemed as making this contract null and void.

7. The advertiser agrees that publisher shall not be liable for errors or omissions in directory advertising beyond the amount paid for the item or items omitted, or in which errors occur, for the life of the issue of the directory involved. If an error should occur in display advertising, the following adjustment only will apply or be considered:
a. Wrong main number: 100%
b. Wrong alternate call number: 15%
c. Wrong address (more than 4 digits): 50%
d. Incorrect spelling of a business name: percentage will depend on severity.
e. Incorrect spelling of a word: 0%
f. If the publisher fails to reverse an ad, only the amount paid for the reverse will be refunded.
g. No adjustment will be considered on free classifications.

8. The advertiser warrants that he (it) is duly authorized to engage in the business or profession described by the classification designated, and further warrants the he (it) is the owner of, and entitled to use, or is duly authorized by the owner, and entitled to use, the copy cuts and illustrations and any trademarks or trade names which may be specified and agrees to notify publisher immediately in writing of any change in such ownership or authorization. The advertiser agrees to defend, indemnify, and hold publisher harmless from any and all claims, demands, suits, losses, damages, and judgments which arise from or which are claimed to have arisen from the use of such copy, cuts, illustrations, marks and names, together with expenses, including attorney's fees and court costs incurred by publisher.

9. The advertiser agrees to assume sole responsibility for the protection of its proprietary interest in any writing or illustration in its advertisement, and hereby authorizes publisher to permit any other person or publishers to copy or reproduce the advertisement appearing in the directory.

10. Cuts, illustrations, and other special art works are to be furnished by the customer or billed separately at cost by the publisher. All original advertising art work prepared in connection with the application is the exclusive property of publisher and may not be used by advertiser without the prior written consent of publisher having been obtained.

11. In the event that a municipal occupation, business, utility, excise, or other similar type of tax is imposed on publisher, the advertiser agrees to pay a percentage of the order price set forth in this contract equal to the percentage at which the tax is imposed.

12. A late charge equal to the highest contract rate allowed by law will be charged on any balance not paid before the next billing due date. If advertiser defaults in paying any monthly charge when due, publisher may, at its option, declare all charges for the remaining contract period immediately due and payable, along with reasonable attorney's fees, court costs, and other reasonable expenses incurred if it becomes necessary to exert these means to effect collection.

13. If the advertiser sells or assigns his business, then this contract will be considered as part of the sale and/or assignment and the amount of monies remaining due on the contract shall be paid out of the proceeds of the sale by the advertiser. The advertiser also agrees that any expenses incurred including reasonable attorney's fees, court costs, and other costs incurred by publisher to enforce the terms of this agreement or in the collection process be added to and become a part of the amount due.

14. Publisher reserves the right to extend or reduce by not more than six (6) months the issue date and period of the directory. If the issue life is extended, the customer agrees to pay a pro-rated charge for the extended period.

15. Advertiser agrees that any email address given may be opted in to the publisher's email list(s). The advertiser may opt-out at any time.

16. In the event any part of this contract is determined by a court of competent jurisdiction to be void, then and in that event said void part of this contract shall be severable from the remaining provisions of this contract and the remaining provisions of this contract shall remain in full force and effect.

17. Your business information may be included on a digital product(s). Placement and duration of appearance on one or more of these sites is not guaranteed. Publisher agrees to exercise reasonable care that information on the site is accurate; if an error is found, the site will be corrected as soon as possible. No adjustment will be considered on free additions to digital products.

This is not a telephone company publication.

MUELLER PUBLISHING INC D.B.A. MUELLER LOCAL DIGITAL TERMS & CONDITIONS

These digital product services terms and conditions apply to all our digital products and services, including but not limited to: websites, be found online, online directories, and all other related products and services.

1. Billing, Payments, & Cancellation
a. Some of our digital products, including but not limited to website hosting and be found online products, require a minimum commitment term of 12 billed months. After the minimum commitment term ends, the service continues at the monthly rate.

b. Setup fees are due at the time of billing. Billing will take place within 30 days of signing the contract unless other specific arrangements were made and added to the contract.

c. Billing does not pause, nor are you eligible for a refund or credit, if your digital services are pending completion due to your delay in providing us with content.

d. Cancellation of digital services or products after the required contractual term must be made in writing 30 days prior to our termination of your services.

e. Grace period: after the contract for digital products or services is signed, you have three (3) business days to cancel the contract. If a deposit was paid at signing, you will receive a full refund. If three business days have elapsed, you are responsible for all or part of the contractual term.

f. Digital products and services are billed utilizing our recurring billing program via ACH withdrawal or credit/debit card charge. Monthly payments are processed on the 15th of each month or the next business day.

g. Late payments are accepted with no finance charges for up to two months. After this grace period, finance charges will accrue until the balance is made current.

h. If payments are late for more than two months (consecutively or non-consecutively), we retain the right to deactivate your digital service(s) until your account is made current. Additionally, any customer that has more than one late or missed payment may be required to enroll in auto billing and/or to pre-pay for 12 months before continuing the digital service(s).

2. Third Party Services
a. Some of our services rely on third parties, such as Google. You acknowledge that: we may not be able to provide a service when you do not meet criteria established by the third party; we do not have any control or influence over the third party's service; and the third party's service may stop or change without advance warning.

b. Some of our services provide you with an option to use third party tools or widgets. If you use or add third party tools or widgets with or to our services, you acknowledge that this use is subject to the terms and conditions of those third parties and that we are not responsible for the performance or non-performance of any third-party tools or widgets.

c. When a service feature involves creating an account, or creating or administering a page on a third-party website, you acknowledge that when necessary: we are authorized to create an account on your behalf; we are authorized to administer the account, page, or pages on your behalf; and you are authorized and grant us permission to display all content on the pages or account.

d. Some of our services involve us acting on your behalf as your agent; for example, to repoint or move your own domain name from one hosting provider to another. You acknowledge and agree that when necessary: we are authorized to act on your behalf as your agent; we are authorized to administer your account on your behalf; and you remain responsible for your account with any third-party providers.

e. Some of our services require us to transfer, gain access, or have sole control of third party tools, widgets, or content; for example, Google My Business or Facebook pages. You are responsible for providing our access to these tools, widgets, or content. We will attempt three (3) times to obtain access; if unsuccessful we will notify you that we will be continuing without the part(s) of the service(s) that cannot be accessed. We are not required to offer a refund if access is not granted.

3. Service Stability
a. You understand and acknowledge that the services provided may from time to time contain mistakes, be unavailable, or not fully functional. This may be a result of planned or required maintenance, repairs, updates, equipment failures, high volumes of internet traffic, interruption of telecommunications or digital transmissions links, network or system errors, or many other factors.

b. We attempt to minimize any disruption to our digital services; however, we do not guarantee that any service will be provided on a continuous and uninterrupted basis, or that we will be able to correct any error that occurs in our digital services. We are not liable for any interruptions to the service availability or functionality.

c. You will notify us immediately if you have any problems with the availability or functioning of your digital services.

d. You acknowledge it is your responsibility to secure and back up your content and data.

e. As a standard, we do not provide root level FTP access to the files or website access. If this is required, Mueller is unable to guarantee the stability, performance, and quality of the website. Because of this, you assume all responsibility and costs for any repairs and maintenance that may be required after access is granted.

4. Content
a. You confirm that you have (and will maintain for the term of this agreement) all the necessary permissions, licenses, and consent agreements (in all relevant countries) to allow you to use your content and your data in connection with the services.

b. You confirm that your content and your data: are true, accurate, complete, and kept up-to-date; do not infringe or assist in the infringement of any intellectual property rights or other rights belonging to a third party; are not defamatory, libelous, fraudulent, malicious, slanderous, obscene, harmful, threatening, harassing, discriminatory, racially or ethnically offensive, or otherwise inappropriate or unlawful; and have not been altered in order to disguise where they came from.

c. You acknowledge that we are not obligated to publish any of your content or data. We may remove, reject, or delete any of your content or data for any reason. We may also change your content or data if we consider it to be in the best interest of our company.

d. Content includes but is not limited to text, photography, and design. The content of your digital products remains the sole property of Mueller Publishing, Inc. and should not be used without the explicit permission of Mueller Publishing, Inc.

5. Domain Names
a. We cannot guarantee that any of your preferred domain names are available or are able to be registered. Any actions you take before we notify you that the domain name has been officially registered, such as publishing your preferred domain name, are at your own risk.

b. If your preferred choice of domain name is not available, we will give you the option to select an alternative domain name. If your preferred domain name becomes unavailable between signing contract and registration we will advise you and offer an alternative domain name.

c. We will renew the domain name automatically each year unless you cancel the domain name, any service which comes with the domain name, or if you sell or otherwise transfer the domain name to a third party.

d. When we register or renew your registration of a domain name you understand and accept that we will be acting on your behalf as your representative. You must comply with the terms, conditions, rules, and policies of the registry or registries where the domain name is registered.

e. We are not liable for any loss that you suffer as a result of your failure to renew the domain name registration after you have cancelled the domain name, any service that comes with the domain name, or if you have sold or otherwise transferred the domain name to a third party.

f. We are not liable for any loss that you suffer as a result of your failure to renew the domain name registration if service is terminated due to lack of payment for any service that comes with the domain name.

g. If you choose to maintain your own domain name, we are not liable for any loss that you suffer as a result of your failure to renew the domain name registration or any action you take that results in setting changes.

h. If the domain name must be transferred from your current registrar to our registrar, you agree to arrange for the transfer as well as provide the assistance and information that we or the registries require in order for the transfer to occur. We will attempt to transfer a domain name up to three (3) times. If an existing registrar does not cooperate, or we cannot obtain the required information, we will provide you with an alternative new domain name.